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Shop Frequently Asked Questions

Can I install the product myself?

It is not recommended that you install the product yourself unless you have experience doing so. It is highly recommended that you have the installation done by a qualified installer.

Can you install the product?

Yes, we can professionally install  your product for you and offer lifetime warranty on installation, or as long as you own the vehicle/caravan/trailer.

Can you install at my place or work onsite?

Yes, we can come to your home or work place and install your product.

How far will you travel to install product?

At this stage, we travel up to a 200km radius of Casterton Victoria. If you fall outside of this area please email or call us to discuss a solution.

Where do you ship to?

We ship all products Australia wide.

Do you ship internationally?

No, unfortunately we do not ship internationally.

How long will shipping take?

Products will be shipped within 2 days of receiving the order. Products will ship via Australia Post. It could take up to two weeks via Australia Post. Once the product leaves our premisses, it up to Australia Post.

How much does shipping cost?

We offer flat rate standard shipping via Australia Post on all orders for $10.  We also offer express shipping via Australia Post for $20 flat rate anywhere in Australia.

How long is warranty on your products?

All products have 12 months manufacturer warranty.

What is covered under warranty?

If a product is delivered to you and is DOA (Dead On Arrival), please contact us within 14 days and your product will be replaced at our expense. If the product fails after the 14 day period, please contact us immediately to resolve the problem for you. If the product is deemed to have been misused, abused or incorrectly installed, warranty is void.